Frequently Asked Questions
Last Updated: November 3, 2026
Shopping, delivery, returns, and privacy
These answers summarize common questions about the tea catalog and ordering from fedfu. The linked policies provide the complete terms and request steps.
What can I shop for at fedfu?
The current catalog covers teapots, kettles, cups, infuser mugs, matcha bowls and whisks, tea strainers, storage canisters, trays, coasters, and small tea tools. Product pages show the listed item and any specifications stated for that item; if the purchase unit or included pieces are unclear, send us the product link before ordering.
Does fedfu manufacture these items?
No manufacturer relationship is claimed unless a particular listing expressly states one. fedfu is an independent online retailer and does not claim third-party affiliation or endorsement by default.
Which addresses can receive an order?
We ship to the 50 U.S. states and Washington, DC, including Alaska and Hawaii. There is no international or U.S. territory service and no current promise for APO/FPO/DPO addresses. Ask us about a PO Box before ordering.
What does Standard shipping cost?
It is free in our stated service area, with no minimum order. Applicable tax and the final amount appear before an order is submitted.
When will an order be processed?
We usually process an accepted order in 1–2 business days. Business days are Monday through Friday, excluding U.S. federal holidays. A payment review or address problem can affect the start.
When might the package arrive?
Estimated transit after dispatch is 2–4 business days. With processing, the estimated total is 3–6 business days, not a guaranteed arrival date. If we cannot dispatch on time, you can accept a revised estimate or cancel the unshipped order for a prompt refund.
How do I find tracking?
We provide a tracking reference after dispatch when available. A first scan can take time, and separate parcels may have separate references. Contact us if tracking stalls or a delivery scan does not match what you received.
Can I change or cancel an order?
Contact us promptly with the order number. An unshipped order that can be canceled receives a prompt original-method refund without waiting for return inspection. Once dispatched, the return steps apply.
Which items qualify for a return?
Request one within 30 calendar days after delivery. For a change of mind, the item must be unused, undamaged, and include its accessories or pieces. Damage, defects, wrong items, missing pieces, or material mismatch are reviewed without removing applicable legal rights.
What is the first return step?
Email support@fedfu.com with the order number, item, and reason. Wait for approval, the correct destination, instructions, and prepaid label. Do not send a package to the mailing address on the Contact page without authorization.
Who pays for an approved return shipment?
fedfu pays eligible return shipping and provides a prepaid label. Keep your shipping receipt and tracking number.
Do you charge a restocking fee?
No. We do not charge a restocking fee for an eligible return.
Can I exchange one tea item for another?
We do not offer exchanges. Request an eligible return and, if you want another item, place a separate order.
When is a refund issued?
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account. An unshipped cancellation is refunded promptly and does not use the returned-item inspection clock.
What if a cup or other item arrives damaged or incomplete?
Contact us promptly with the order number and a description. Photographs can help but are not the sole basis of your rights. Keep the item and packaging where practical; we will explain the remedy and any prepaid return step.
Which payment methods work?
Shopify Payments is not currently active. Only the methods shown for your particular order at checkout are available. Card-brand icons in the footer do not indicate that a method is available.
How can I manage advertising cookies?
Use available Shopify privacy controls, your browser settings, and Your Privacy Choices. If advertising or analytics tools are enabled, your applicable privacy choices still apply. A policy view or banner dismissal is not itself consent to optional tracking.
How do I ask about my privacy rights?
Use Your Privacy Choices or email us with “Privacy request.” We may verify your identity or agent authority. Applicable state law determines the rights and response time; if an appeal right applies to a denial, email “Privacy appeal” with the decision details.
How do I reach customer support?
Email support@fedfu.com or call +1 (808) 803-2211. The Wailuku address is for correspondence only, not visits or unsolicited returns.
How do I choose a vessel or tray size?
Compare the listed capacity or dimensions with your brewing and serving needs. For example, the white porcelain teapot lists 260 ml and the clear glass infuser mug lists 12 oz; use each listing’s stated value to choose the vessel for your routine. An approximate or estimated measurement is guidance, not an exact guarantee. Ask before purchasing if an exact fit matters.
Does a multi-piece photograph mean the set includes everything shown?
No. Tea, props, and extra pieces may be photographed for context. The product page controls the purchase unit and any stated included contents. If a tea set does not list an exact piece count, send us that product link before ordering so we can clarify what is included.
Can I put a teapot on a burner or in a dishwasher?
Only follow a use or care claim expressly made in the individual listing. Do not infer stovetop, dishwasher, microwave, or direct-heat suitability from the shape, material guess, or photograph.
Contact fedfu
Email: support@fedfu.com. Phone: +1 (808) 803-2211.
Mailing address: 310 N Market St, Wailuku, Hawaii 96793, United States. This address receives correspondence only. It is not a retail location, pickup point, or approved return destination. Ask us for return instructions before sending an item.